SAP Knowledge Base Article - Preview

3635825 - Getting an error when switching back to old mobile settings "errorId=null, timestamp=null, errorMessage=Cannot read properties of null"

Symptom

  • When attempting to revert to old settings in the Admin Center, the system displays the following error message: "errorId=null, timestamp=null, errorMessage=Cannot read properties of null (reading 'classname'), errorName=TypeError, server=48sc41bcf02, versionInfo=Release%3A%202505.20250410075221%0A%20%20%20%20Server%3A%2048sc41bcf02%0A%20%20%20%20Timestamp%3A%202025-04-21T15%3A24%3A46.673%2B0000".


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Environment

SAP SuccessFactors HCM Suite

Product

SAP SuccessFactors Mobile all versions

Keywords

admin center, revert settings, error message, cannot read properties of null, classname, sap successfactors mobile, blank page, old settings, decommissioning, patch release, mobile admin settings, errorId null, timestamp null, current settings functional, switch to old mobile settings , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem

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