SAP Knowledge Base Article - Public

3635957 - Only the first 15 tokens appear on the Insert Token page when sending an email to a candidate - Recruiting Management

Symptom

When a user sends an mail to a candidate, on the Insert Token page, the following message appears, and only the first 15 tokens are displayed:

You’re only seeing the first 15 tokens. If you know the name of the token you’re looking for, enter it in the search field. Click Search without entering any text in the field to view the entire list. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to a job application 
  2. Use the "Email Candidate" option to send a mail
  3. Click on "Insert Token"
  4. Observe that only the first 15 tokens are displayed on the page

Resolution

  1. Click on the "Search" button without entering any keywords. 
  2. The full token list will then be displayed. 

Keywords

Insert Token, Email Candidate, Token list, search all , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions