3636307 - Crossboarding process not triggered - Onboarding

• The Internal Hire/Crossboarding process is not triggering.
• The crosboardee is not available in the Onboarding Dashboard.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

1. Initiate the Internal Hire/Crossboarding process.
2. Issue: The crosboardee is not available in the Onboarding Dashboard.

The Event Reason selected during the Internal Hire/Crossboarding initiation is "Promotion".

To verify the "Event" associated with the selected Event Reason:

1. Go to Admin Center > Manage Organization, Pay and Job Structures.
2. Search > Event Reason : <event_reason_selected>
3. The "Event" should be "Transfer".

"Promotion" is not a supported Event Reason for internal hires. Only "Transfer" is currently supported.

Setting Up the Event Reason for Internal Hire | SAP Help Portal

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