3636325 - Error for missing partner not resolved after correcting the partner on header level

When creating service documents (service orders, service confirmations) and a partner is not automatically entered (e.g. Employee Responsible, Exec. Service Employee), the system issues an error message for the missing partner: 'Enter &'.

To correct the error, the missing partner is added on the document header level. Although the partner was automatically copied to all the items in the document, the error is still shown.

SAP S/4HANA Cloud Public Edition 2508

Using the partner 'Employee Responsible' as example:

1. Create a service order.
2. Enter sold to party and contact person.
3. Error 'Enter Employee Responsible'.
4. Add the necessary items.
5. Enter the employee responsible on header level.
6. The error continues even though the partner is present on all items.

Using the partner 'Exec. Service Employee' as example:

1. Create a service confirmation as the follow-up from a service order.
2. Error 'Enter Exec. Service Employee'.
3. Add the necessary items.
4. Enter the exec. service employee on header level.
5. The error continues even though the partner is present on all items.

Regression issue identified on 2508 version.

As an interim workaround:

1. Go to item level.
2. Delete the existing partner related to the error.
3. Add the exact same partner
4. Save.
5. The error disappears.

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