SAP Knowledge Base Article - Preview

3636450 - Email not returned for users imported via file in dataflow - SAP Customer Data Cloud

Symptom

  • When using the API `https://accounts.eu1.gigya.com/accounts.identifiers.find`, the email is returned for users imported via API but not for users imported via file in Dataflow.
  • For users imported via file, the API response includes identifiers such as phone and UID but omits the email.
  • The issue occurs even though the email is mandatory for application checks.


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Environment

  • SAP Customer Data Cloud
  • Dataflow

Product

SAP Customer Data Cloud all versions

Keywords

email not returned, dataflow mapping, loginIDs.email, SAP Customer Data Cloud, API response missing email, onboarding via file, gigya.generic writer, addLoginEmails parameter, UID mapping, accounts.identifiers.find API, CDC, gigya , KBA , CEC-PRO-CON , Admin Console (Settings, Administration, Queries / Reports) , Problem

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