SAP Knowledge Base Article - Preview

3636474 - Issue with asset type dropdown displaying only default option when creating a new policy in SAP Customer Data Cloud

Symptom

  • On the B2B dashboard creating a new policy shows only one asset type, "claims," in the dropdown list, even though multiple asset types are available.
  • Editing an existing policy allows additional asset types to appear in the dropdown list, but this behavior does not occur when creating a new policy.


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Environment

  • SAP Customer Data Cloud
  • Organization Management 
  • B2B

Product

SAP Customer Data Cloud all versions

Keywords

sap customer data cloud, b2b dashboard, asset type dropdown, policy creation, claims asset type, default asset type issue, asset types not loading, sap cdc, organization management b2b, policy-based access control, sap-862, plainid integration, dropdown issue, new policy creation, sap support , KBA , CEC-PRO-B2B , Organization Management (B2B) , Problem

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