SAP Knowledge Base Article - Preview

3636640 - E-mail Channel sent in BCC is Associated with Existing Tickets

Symptom

  • You sent an E-mail to an E-mail Channel in BCC
  • The e-mail has a subject which contains one of the subject patterns (e.g. 12345 - Test e-mail) but this pattern is not maintained in the E-mail Channel
  • The e-mail is associated with the existing ticket 12345


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

linked, associated, bcc, reopen, e-mail channel, email channel, pattern, subject , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , Problem

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