SAP Knowledge Base Article - Preview

3636764 - SAP LeanIX - Connection to ServiceNow Instance Using Basic Auth Not Working

Symptom

  • Error when connecting to ServiceNow
  • Error: "The ServiceNow credentials are not valid. Please make sure the ServiceNow credentials and URL are entered correctly"


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Environment

SAP LeanIX ServiceNow Integration

Product

SAP LeanIX solutions 1.0

Keywords

SAP LeanIX, ServiceNow Access Issue, Basic Auth, 401, credentials , KBA , dnsname:vadbjvz.prod01.aws2202.c4c.net.s , LIX-INT-SERVICENOW , LeanIX Integration servicenow , How To

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