3637006 - Delayed Emails Not Sent to Disqualified Candidates - Recruiting Management

Disqualified candidates do not receive email notifications configured with a delay, despite the settings in 'Manage Recruiting Settings' indicating that emails should be sent after a specified time period .

SAP SuccessFactors Recruiting Management

1. Navigate to the Admin Center > Manage Recruiting Settings.
2. Set 'Delay Emails to Disqualified Candidates (in hours)' to a specific period.
3. Place a candidate into a disqualification status.
4. Observe that emails are not triggered after the configured delay period.

The issue is generally attributed to a conflict between system settings and scheduling parameters that affect email delivery:

1. Settings Conflict: The delay for sending emails to disqualified candidates might match the maximum age allowed for sending notifications—resulting in overlap that prevents email delivery. For example, if both settings are configured to a similar timeframe, emails might be blocked by system checks for older notifications.

2. Job Scheduling Issues: The scheduled job responsible for triggering these emails may have stopped running due to configuration errors in Provisioning, such as an invalid job owner or misconfigured job parameters.

3. Additional Scenarios: Refer toKBA 2321141 for further details on how specific configurations can lead to delays in email triggering and other related issues.

 For example, if the "Delay Emails to Disqualified Candidates" is set to a timeframe equivalent to the "Don't send emails older than" setting, such as both being set to 3 days and 72 hours, emails might be blocked due to internal configuration checks that cancel older notifications when criteria match.

To resolve this issue and enable proper email delivery:

1. Adjust and Validate Settings:

   • Navigate to 'Manage Recruiting Settings'.
   • Reevaluate the delay settings for emails, ensuring they do not conflict with notifications' age restrictions.
   • Example: Adjust the "Delay Emails to Disqualified Candidates" setting to ensure it does not match the "Don't send emails older than" setting. For exemple set the delay to 72 hours and increase the "Don't send emails older than" setting to a number greater than 4 days.

2. Provisioning and Scheduling:

   • Confirm that the "Candidate Status Mail Delay" job is correctly set up and running without errors.
   • Validate job owner and adjust settings as necessary to ensure proper execution.

3. Check KBA 2321141: Review additional guidance and scenarios that may affect email delivery settings and job execution.

2705381 - Delay Mails to Disqualified Candidates Behavior When the Candidate is Moved to Other Status

2321141 - Disqualified Candidates Not Receiving Delayed Emails - Recruiting Management

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