3637008 - Duplicate Interactions in Timeline During CTI Integration Testing with Agent Console Add-On

• During CTI integration testing using the Agent Desktop/Service Agent Console (Live Engagement Centre), duplicate interactions appear in the Interactions Timeline.
• This occurs under the following conditions:
  • The Processor is logged into the Agent Desktop in multiple browser tabs.
  • Even with a single Agent Desktop tab, other open tabs in the browser can cause duplication.
  • Duplicate interactions are visible in both the Interactions Timeline and the Phone Calls work centre.

• Agent Console Add-on
• SAP Service Cloud V1
• SAP Cloud for Customer

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