3637019 - Wrong Approver Determination when Multiple Cost Centers are Assigned

Wrong approver is determined when using Approval by Cost Center Manager by Value Limit with multiple cost centers assigned to a Shopping Cart or Purchase Order. The first approver is correctly assigned, but the second one it is not determined or route to a higher level approver.

SAP Business ByDesign

1. Go to the Home work center.
2. Select the Self-Services Overview view.
3. Click on Track My Shopping Carts.
4. Search for the relevant Shopping Cart and open it.

Observe that there are two different cost centers, but the approval is not being sent to the respective managers.

or

1. Go to Purchase Requests and Orders work center.
2. Select Purchase Orders view.
3. Search for the relevant document and open it.
4. Navigate to Approval tab.

See that the first approver is correctly defined but the second one is not.

When multiple cost centers are involved, the approver determination deviates due to the company not being passed for the second line item in the backend.

Our development team is analyzing the possibility of a Code correction.

In the meanwhile our recommendation is the following workaround:

• Use company as * instead of the specific company ID in the approval value limit.
• Add a condition for the required company in the approval process.

shopping cart, cost center, approver determination, wrong approver, approval process, multiple cost centers, approval value limit, purchase orders , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem