3637136 - Time Account Error When Completing Manage Pending Hire for Rehire On New Employment - Onboarding

• An error message appears when attempting to complete the "Manage Pending Hires" step during the rehire with new employment process
• This issue does not occur for the rehire with old employment process
• Error code: java.lang.IllegalStateException: com.successfactors.genericobject.app.exception.ExtCodeInternalIdIntegrityViolationException: [key=EMPLOYEE_HRIS_GO_MULTIPLE_ICS_FOR_SAME_EC, values=[[2025_01_631795]]]`.

• SAP SuccessFactors Onboarding
• SAP SuccessFactors Employee Central

1. Rehire an onboardee with new employment.
2. Complete all onboarding steps.
3. Navigate to "Manage Pending Hires".
4. Attempt to complete the "Manage Pending Hires" step and click on "Submit".
5. Observe the error message.

The issue is caused by the configuration of the "Time Account" object. Specifically, there could be a complex rule and is creating multiple internal codes for the same external code, leading to the error.

1. Navigate to "Configure Object Definition"
2. Locate the "Time Account" object.
3. Under the "Save Rules" section, remove the rule
4. Test the changes to confirm resolution of the issue.

Note: This resolution depends on the specific business requirements and may require consultation with the implementation team.

obx, rone, rehire with new employment, mph, manage pending hire, manage pending recruit, multiple internal codes, external code, java.lang.IllegalStateException: com.successfactors.genericobject.app.exception.ExtCodeInternalIdIntegrityViolationException: [key=EMPLOYEE_HRIS_GO_MULTIPLE_ICS_FOR_SAME_EC, values= , KBA , LOD-SF-OBX-CE , Concurrent Employment , LOD-SF-EC , Employee Central , Problem