SAP Knowledge Base Article - Public

3637143 - Custom Mashup Is Not Opening In IOS System

Symptom

There is a custom mashup added on Accounts quick create screen, however when the screen is opened, a white screen appears.

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Log into "myXXXXXX" system with SAP Cloud for Customer Extended app.
2. Go to Accounts work center view.
3. Click on "+" button to create new account.
4. Nothing appears on the screen. 

Cause

One possible reason is that the local host URL was not whitelisted.

Resolution

For iOS mashups, we have localhost URL as:

http://localhost:65432

If it does not allow you to add in field, then try only localhost:65432.

Please also verify on mobile settings in iPhone:

  1. Go To iPhone settings.
  2. Go to CloudforcustEx app.
  3. Enable Allow cross web site tracking flag.

Keywords

Mashup; iOS; C4C; White screen; Loading; Missing; Mobile; iPhone; App; , KBA , AP-RC-GEN-MSH , Mashups , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2505