SAP Knowledge Base Article - Public

3637358 - Product Description is not visible for German language in Sales Quote

Symptom

Product Description is not visible for German language in the Sales Quotes where the language is maintained as German

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
 

Reproducing the Issue

  1. Go to Navigation Menu
  2. Go to Sales Quotes
  3. Go to any Sales quote where Language is set as German
  4. Add a product in the Products section
  5. The description of the product is not fetched
  6. Go to Navigation Menu
  7. Go to Products
  8. Open the Product that you tried to add in the Sales Quote
  9. Go to Desctiptions section
  10. The German desctiption is already maintained for the Product.

Cause

The Item Description will be defaulted at the Sales Quote application side from the Product names which shall be maintained for the given language. 

Resolution

Kindly maintain the Product Names in the Names section of the Product and not the Descriptions section.

  1. Go to Navigation Menu
  2. Go to Products
  3. Open the Product
  4. Go to Names section
  5. Add the Name and mark the Language (Ex. German)
  6. Click Save
  7. Now the Product Description in German will be visible in the Products section for Sales Quotes with Language - German

Keywords

product, description, missing, names, sales, quotes, details , KBA , CEC-CRM-CQP , Sales Quote for SAP Sales/Service Cloud , CEC-CRM-PRD , Product for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions