Symptom
Product Description is not visible for German language in the Sales Quotes where the language is maintained as German
Environment
-
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Go to Navigation Menu
- Go to Sales Quotes
- Go to any Sales quote where Language is set as German
- Add a product in the Products section
- The description of the product is not fetched
- Go to Navigation Menu
- Go to Products
- Open the Product that you tried to add in the Sales Quote
- Go to Desctiptions section
- The German desctiption is already maintained for the Product.
Cause
The Item Description will be defaulted at the Sales Quote application side from the Product names which shall be maintained for the given language.
Resolution
Kindly maintain the Product Names in the Names section of the Product and not the Descriptions section.
- Go to Navigation Menu
- Go to Products
- Open the Product
- Go to Names section
- Add the Name and mark the Language (Ex. German)
- Click Save
- Now the Product Description in German will be visible in the Products section for Sales Quotes with Language - German
Keywords
product, description, missing, names, sales, quotes, details , KBA , CEC-CRM-CQP , Sales Quote for SAP Sales/Service Cloud , CEC-CRM-PRD , Product for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions
SAP Knowledge Base Article - Public