3637373 - Unable to import labels to locale

Unable to import labels to a newly enabled locale in SAP SuccessFactors Learning which causes a fingerprint error to appear

SAP SuccessFactors Learning

1. Add a new locale (e.g., UK English) in SAP SuccessFactors Learning.
2. Export all labels from an existing locale (e.g., US English) using the Label Import/Export functionality.
3. Without modifying the exported file, attempt to import it into the newly added locale (e.g., UK English).
4. During the import process, select the options "Use By: Both" and "Overwrite Existing Labels".
5. Confirm the import. After a delay, an error message appears, and the import fails.

The issue occurs due to a null pointer exception in the system's label event processor, specifically when attempting to invoke "getDomainEventFromVO" on a null object.

The issue has been resolved in the 2511 release for customers.

Customers can expect the fix to be available in the following release schedule:

• Preview: October 13, 2025
• Production: November 14–16, 2025

Note: Until the release is deployed, no workaround is available other than manually entering label values.

• 2025 Product Release Dates

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