3637418 - Timeout error: call workStationLockStatus in Desktop Agent

Desktop Agent can not unlock screen on virtual machine.

Error: Timeout error: call workStationLockStatus from promises[_c32581] 

_______________________________________________________________________________

The following error logs can be seen in the CxLogon and CxAgent logs:

CxLogon_1250728.log:

25/07/28 12:31:39:804 PID=00011624 TID=00015400 Password not on screen. Find Sign-in Option Link
[...]
25/07/28 12:31:39:820 PID=00011624 TID=00015400 Cannot find Sign-in window
25/07/28 12:31:39:820 PID=00011624 TID=00015400 TakeScreenShot: BitBlt failed with code 6

CxAgent_1250728.log:

25/07/28 12:34:34:667 PID=00002232 TID=00010344 Invalidate AutoLogon timeout
25/07/28 12:37:17:865 PID=00002232 TID=00010344 isSessionUnLockedByService: false
25/07/28 12:37:44:622 PID=00002232 TID=00010344 Message in list: message CXAGENT_REQUEST_ISREGCRED for Session ID 2 
25/07/28 12:37:44:622 PID=00002232 TID=00010344 IsRegCred:[...]
25/07/28 12:37:44:622 PID=00002232 TID=00010344 IsRegCred:autologon.contextor.eu
25/07/28 12:37:44:622 PID=00002232 TID=00010344 checkIsAutoLogonUserRegistered: User Registered:[...]    CurrentUser:[...]
25/07/28 12:37:44:622 PID=00002232 TID=00010344   Session is autologon
25/07/28 12:37:44:622 PID=00002232 TID=00010344 Dump Response: Entry:0 sessionId:2 boolResponse:1 strResponse:
25/07/28 12:37:47:871 PID=00002232 TID=00010344 isSessionUnLockedByService: false

SAP Build Process Automation

Desktop Agent, SAP Build Process Automation, Virtual Machine, SBPA, BPA, IRPA, VM, workStationLockStatus, Timeout, unlock screen, RPA Desktop Agent, SAP Intelligent RPA, unattended, Windows Server , KBA , CA-ML-IPA , IPA , BPI-PA , SAP Build Process Automation , Problem