SAP Knowledge Base Article - Public

3637566 - Referral tracking not visible post refresh - Recruiting Management

Symptom

After performing a system refresh user are unable to view referral tracking details.

Environment

  • SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting
  2. Go to their careers page
  3. Click on the referral tab
  4. Referral historical data missing

Cause

Expected Behavior

Resolution

This is an expected system behavior. When a system refresh is performed for testing purposes, historical data of Referral Tracking are not retained in the refreshed instance. The refresh process is designed to move configuration changes, but transactional and historical data are not carried over.

Once the testing activities are completed, and changes are made directly in the environment, you will be able to see the updates and changes reflected as expected.

See Also

https://me.sap.com/notes/0002081998

Keywords

Referral tracking, Employee referral, Referral , KBA , LOD-SF-RCM-POR , Career and Agency Portals , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting 2505