3637615 - Premise Detail View Shows "No Data Available" Due to iFlow Failure and Language Conversion Error in SCV2

• When navigating to the detail view of a premise in SAP Service Cloud Version 2, no data is displayed.
• This issue occurs due to a failure in the "Get Business Partner for a Premise" iFlow in SAP Cloud Integration (CPI). 
• The root cause is a failure in the "Get Business Partner for a Premise" iFlow.
• In the S/4HANA transaction SRT_UTIL, the following error appears:
• "Data loss occurred when converting DE"
• "Data loss occurred when converting EN", depending on the language setting used in Service Cloud V2.
• This issue prevents retrieval of premise data, which is critical for service agents to perform their tasks effectively.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0 
• Utilities for SAP Sales/Service Cloud

1. Log into Service Cloud V2 (e.g., tenant: my1000xxx).
2. Navigate to Premises.
3. Open the detail view of a premise (e.g., 6000000001).
4. Observe: "No data available" message is shown.
5. In CPI, the iFlow "Get Business Partner for a Premise" fails.
6. In S/4HANA transaction SRT_UTIL, observe the error: Data loss occurred when converting DE or EN.

• A data serialization or encoding issue occurs during SOAP response processing.
• This is reflected in the following error in S/4HANA transaction SRT_UTIL:
  • Data loss occurred when converting DE, or
  • Data loss occurred when converting EN, depending on the language set in Service Cloud V2.

• Implement SAP Note 3609545 - Data fetched for different services in Utilities service cloud does not respect the requested language.
• If the issue persists:
  1. Open a Support Case.
  2. Include detailed steps to reproduce the issue.
  3. Ensure backend connections are open and credentials are provided in the Logon Depot as per SAP Note 1773689 - How to add logon credentials (user ID and password) to the Customer Remote Logon Depot for a support case - SAP for Me.

• Refer to: SAP Note 3609545
• SAP Help Documentation for Service Cloud V2

premise detail view, service cloud v2, no data available, get business partner for a premise, iFlow failure, SRT_UTIL, data loss error, serialization issue, encoding problem, SAP Note 3609545, utilities service cloud, premise data retrieval,  SAP Cloud for Customer, Cloud for Customer, ISU Integration, C4C Integration, Service definitions: ISU_C4C_V2_BP_DATA
ISU_C4C_V2_COLLECTIONS
ISU_C4C_V2_FINANCIAL_DOC
ISU_C4C_V2_METER_READ
ISU_C4C_V2_PAYMENTS
ISU_C4C_V2_PREMISE_BP
ISU_C4C_V2_PREMISE_SERVICE
ISU_C4C_V2_RATE_CATEGORY  , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem