SAP Knowledge Base Article - Preview

3637650 - Error Connecting to Global Protect VPN - SAP SuccessFactors Incentive Management

Symptom

  • User is unable to connect to the network via GlobalProtect VPN.

  • After navigating from the Palo Alto authentication page, the user is not redirected to complete MFA (Multi-Factor Authentication) setup.

  • An error message is displayed stating:
    "The user with email ID (xyz@gmail.com) from the identity provider does not exist in the CallidusCloud tenant."

  • This prevents successful VPN login and access to corporate resources.

  • Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Incentive Management
    • Incentive Management on Hyperscalers
    • Incentive Management on Legacy Oracle
    • Incentive Management on Legacy Hana

Product

SAP SuccessFactors Incentive Management 2025

Keywords

Global protect , Error, Sign in, callidus cloud , vpn , Unable , KBA , CEC-SAL-COM , Incentive Management , Problem

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