3637790 - How to Start with C4C Server-side Outlook Add-in

• Guidance needed on how a C4C Admin can enable the C4C Server-side Outlook Add-in for end users.
• Steps required for end users to begin working with the C4C Server-side Outlook Add-in.
• Instructions on how to enable the mailbox type "End user sign-in" for end users.
• Clarification needed on how end users authenticate themselves when using the mailbox type "End user sign-in".

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SAP Cloud for Customer

Prerequisites(Admin's action):

1. Navigate to Administrator > Business Users.
2. Select the end user.
3. Click the button Edit > Attributes.
4. Make sure the user is not locked and the password is active. If the user is using SSO, the password does not have to be active.
   
   
   
   
5. Go back to the Business Users list view.
6. Select the end user.
7. Click the button Edit > Access Rights.
8. Make sure the work center view "User Settings" is assigned to the end user.
   
   

Steps to enable C4C Server-side Outlook Add-in:

1. C4C Admin navigates to the E-Mail Integration > Groupware Settings work center.
2. Go to the Provisioning tab.
3. Click the plus icon to provision the user.
   
   
   
   
4. At this point, the Organization and Profile must be set up, and then click the Provisioning button.
   
   
   
   
5. After the provisioning is complete, please navigate to the Users tab and click on the user's name to check the details.
6. Afterwards, go to the Email Configuration tab, ensure the mailbox type is "Microsoft 365 OAuth (EWS API) - End user sign-in"
   
   
   
   
7. Now, the end user needs to log in to the C4C system, navigate to the User Settings work center, and click the Change button.
   
   
   
   
8. Select the email service Microsoft Office 365, and then select their MS Profile and grant the permission. (End user's action)
   
   
   
   
   
   
   
   
9. The user has been successfully authenticated by now. The C4C Admin can install the C4C Server-side Outlook Add-in for the user.
10. C4C Admin navigates to E-Mail Integration > Groupware Settings work center > Users tab, clicks the three dots, and clicks Install Add-in.
    
    
    
    
11. Now ask the end user to restart his/her MS Outlook, the add-in will appear in the ribbon.
    
    

Note:

• If "Microsoft 356 OAuth (Graph API) – App only sign-in" is set up for users, the MS Outlook/Exchange admin can assign them directly to the add-in, and can also grant consent on behalf of all users in this directory, ensuring that the end users are not requested to give consent to run the add-in.
• In this case, the prerequisites above are still necessary, and the C4C admin still has to complete the necessary configurations detailed here.
• If your MS Outlook/365 admin doesn't know how to mass deploy the add-in for all users, please contact the MS Outlook/Exchange support team for further assistance. (Check Configure Mass Deployment of SAP Cloud for Customer, server-side integration for Microsoft Outlook)

Documents you may need:

1. Scope and Configure SAP Cloud for Customer, Server-Side Integration for Microsoft Outlook | SAP Help Portal
2. Configure Mass Deployment of SAP Cloud for Customer, server-side integration for Microsoft Outlook
3. Manage Profiles | SAP Help Portal
4. Manage Organizations | SAP Help Portal
5. SAP Cloud for Customer Server-Side Integration (SSI)

C4C Server-side Outlook Add-in, Server-side, Integration, End-user sign in , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem