3637802 - Unable to change the default space between lines in Ticket e-mails

When creating e-mails from Tickets, it is desired to know if it is possible to change the default spacing when hitting enter. For example, if it can be changed from the default space set (e. g. 1.5) to, for example, 1.0 in the e-mail text writing box.

SAP Cloud for Customer

1. Go to Service > Tickets.
2. Open the desired Ticket.
3. Go to Interactions tab and create a new e-mail.
4. The line spacing in between lines is desired to be reduced. The line spacing also changes when using templates.

This cannot be changed in the Editor, as the editor is controlled by a third party and any modifications from the standard behavior are considered as a limitation as SAP cannot change the logic of it. However, the space between lines can be changed for the Templates used in Interaction Tickets.

This is the system expected behavior. 

Therefore, when using any Template, please adjust the space there. The system will automatically get the formatting from the Template once it is added to the e-mail (please note the Template first must be added first, and then enter the text into the editor).

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