SAP Knowledge Base Article - Public

3637872 - How to unlock the documents in app "Manage Documented Credit Decisions" - SAP S/4HANA Cloud Public Edition

Symptom

If a Sales document does not meet the credit check threshold during creation, it will be blocked in the "Manage Documented Credit Decisions" app, and even after adjusting the threshold, it remains blocked and does not unlock automatically.

Environment

SAP S/4HANA Cloud Public Edition

Resolution

The Sales document will not be unlocked automatically: the credit check is triggered only once when creating Sales documents. It does not automatically re-trigger when adjusting the threshold.

How to unlock the Sales document? This can be achieved by using the "Recheck" functionality in the app "Manage Documented Credit Decisions" to initiate the credit check again. 

Keywords

re-trigger Credit Check, Manage Documented Credit Decisions, Sale Document, Automatically unlock, Automatically Credit Check, Threshold , KBA , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , How To

Product

SAP S/4HANA Cloud Public Edition all versions