SAP Knowledge Base Article - Public

3637883 - Unable to Cancel Offer Approval - Recruiting Management

Symptom

Can not cancel newly created offer approval.

Clicking on "Cancel" button, but nothing happens.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create an offer approval for a candidate
  2. Complete the approve steps
  3. Click on "Edit Offer Approval" at the top right
  4. Fulfill all required fields and approver's name
  5. Click on the Save button to save the newly created offer approval
  6. Click on "Cancel" button, but nothing happens
    The offer approval cannot be cancelled

Cause

This is an expected behavior.

Resolution

When clicking on the Save button to save the draft, a "new version" is created.

The newly created version becomes the current offer version and cannot be cancelled or reverted to the previous version.

Keywords

offer detail, approve process, cancel offer detail, cancel button , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions