SAP Knowledge Base Article - Preview

3638329 - Cross-device login using QR code with platform authenticator in SAP Customer Data Cloud

Symptom

  1. What happens if a user tries to log in from a device that does not support FIDO/WebAuthn?

    • Will the system prompt with a QR code to allow login using another FIDO-capable device?

  2. If the WebAuth Authenticator Attachment is set to "platform", does the QR code cross-device login flow still apply?

  3. Once a user has activated a Passkey, can the same Passkey be used across all API keys under the same parent site?


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Environment

  • SAP Customer Data Cloud
  • RaaS (Screen-Sets, Site Policies, Schema)

Product

SAP Customer Data Cloud all versions

Keywords

qr code login, platform authenticator, passkey reuse, fido authentication, sap customer data cloud, qr code flow, passkey authentication,  federation, sap cdc, platform attachment , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , Problem

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