3638596 - Email Translation Not Working

'Machine Translation' button does not translate the content of Email.

SAP Service Cloud Version 2

1. Navigate to Cases work center.
2. Open a Case.
3. Go to the Timeline Tab and expand an email.
4. Click on the Machine Translation button.
5. In the Translated Text section, select a language and click on Translate.
6. Notice that the email content is not translated.

Input issue: The email content (Original Text) includes a mix of languages and significant portion of text (such as footer, signatures or disclaimers) is in a language other than the email content language and is much more in volume as compared to the email content which is not intended for translation.

Below steps will help to improve the Machine Translation results:

1. Click on the Machine Translation button of the Email.
2. In the Original Text section, identify the portions of the email content that are not intended for translation and remove them.
3. After making necessary adjustments, in the Translated Text section, select the desired language and click on Translate.

SAP Help Document - View Machine Translated Text

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