SAP Knowledge Base Article - Preview

3638680 - Cannot re-release after unsuccessful service order created in C4C

Symptom

  • Service ticket status prevents re-releasing to ERP after the service order was not created successfully.
  • Items released to ERP fail to generate a document in ERP due to misconfigurations.
  • No option exists in the SAP Cloud for Customer UI to re-release the service ticket to ERP after the initial failure.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

service ticket, re-release, ERP, C4C, service order, misconfiguration , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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