3638791 - How to Cancel Partial Quantity in Customer Demand?

• Partially releasing the quantity in customer demand.
• Customer Demand shows "Cancellation Requested" even though the delivery process is completed.

SAP Business ByDesign

1. Go to Outbound Logistics Control Work Center.
2. Go to Customer Demand View.
3. Search for required Sales Order ID.
4. Check Line Item. The Cancellation Status is "Cancellation Requested".

The partial release of quantities in Customer Demand and reason of rejection in sales order causes the status "Cancellation Requested".

1. Go to the Sales Order Work Center.
2. Search for Sales Order.
3. Choose Edit and select View All.
4. Navigate to the Items tab.
5. Select required Item.
6. Set the Delivery Rule as "Single delivery - full quantity", then Save it.
7. Go to Customer Demand, search for the Sales Order, and verify that the Cancellation Status for the line item.
8. It is now changed to "Not Cancelled" however quantity is partially delivered and no more expected delivery against the order exists.

• Refer to: Partially Delivered Customer Demand Order Item is Canceled, But Remains With The Cancellation Status: Cancellation Requested

cancellation requested, customer demand, partial release, sales order, delivery rule, reason for rejection, single delivery, cancellation status, partially delivered, outbound logistics control, line item, not cancelled , KBA , SRD-SCM-WME-INB , Inbound Logistics , Problem