Symptom
The calculation for Actual Cash Value (ACV) at Opportunity Item Level is not clear
Environment
SAP Sales Cloud V2
Reproducing the Issue
- Open any Opportunity and add a Product
- Set the Total Cash Value (TCV) to 50,0000 and the contract period to exactly two years
- Observe as the ACV is calculated as 25,000
- Set the contract period to end 6 months earlier
- Observe as the ACV is calculated as 33,333.33
Resolution
The ACV calculation is Total Cash Value divided by Contract Period.
If the Contract Period is not a round number (i.e. not an exact year), it will be divided by the equivalent percentage of the year. So if the Contract Period is 1 year and 6 months, the formula will be 50,000 / 1.5 = 33,333.33
Keywords
acv, actual cash value, acv calculation, total cash value, tcv , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
SAP Knowledge Base Article - Public