SAP Knowledge Base Article - Public

3638843 - "Internal Employee" checkbox

Symptom

Customer would like to understand the meaning of the flag "Internal Employee" when creating a new Employee. 

Environment

  • SAP Sales Cloud Version 2
  • SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to User Menu.
  2. Click Settings.
  3. All Settings.
  4. Navigate to Employee.
  5. Click "+" to create a new Employee.
  6. In the creation screen, there is a "Internal Employee" toggle.

Customer is looking for a clarification of that this toggle means exactly. 

Resolution

When the "Internal Employee" toggle is not selected, it means the person is considered an external. They work for your company, but are officially employed by another organization (e.g., contractors or service providers). External employees can still be assigned to an organizational unit and may have specific sales data restrictions applied.

In contrast, if the "Internal Employee" flag is selected, the Employees are directly hired by your company and are expected to follow internal guidelines, policies, and regulations.

Keywords

Employee , Internal Employee , External Employee , User , Creation  , KBA , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0