SAP Knowledge Base Article - Preview

3639022 - Getting error during export and encryption process in sap successfactors incentive management

Symptom

  • Error encountered during the export and encryption process in the SAP SuccessFactors Incentive Management module.
  • The following error message is observed: "Key [Key_ID] has no acceptable encryption key."
  • The process fails at the Encrypting and Uploading Exported File step.
  • PGP public key provided does not contain valid encryption capabilities.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Sales Performance Management

  • Incentive Management
  • Incentive Management on Legacy Oracle

Product

SAP SuccessFactors Incentive Management all versions

Keywords

export error, encryption failure, pgp key, encryption capabilities missing, sap successfactors incentive management, encryption error, key generation, rsa encryption, export and encryption process, sap commissions , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , Problem

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