3639082 - Invalid values for "Start Date/Time" and "End Date/time" for visits marked as "all-day event" during data export

Visits marked as "All-day event" are showing discrepancies in "Start Date/Time" and "End Date/time" values when exported via Data Workbench.

SAP Cloud for Customer

1. Navigate to Data Workbench and select the "Export" option.
2. Choose the "Standard Object > Visit" option.
3. Export the data and review the Start_DateTime and End_DateTime values in the exported file.
4. See that random values are appearing for those fields for Visits set as "All-day event", which should not be time-relevant.

As per the current design, system records the time of creation as the Start_DateTime and the end of the day as the End_DateTime for visits marked as "All-day event". These values are not visible in the Visit Overview but are displayed in the Data Workbench export.

This is the expected system behavior.

Refer to KBA 3004053  - Cannot make Start Date and End Date Visible On Visit Or Appointment for additional details on the behavior of "All-day event" visits.

all-day event, Start Date/Time, End Date/time, data workbench, start datetime, end datetime, mismatch, dwb , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem