SAP Knowledge Base Article - Public

3639291 - Custom Account Fields Show Labels As "Content" and "Currency Code" In Mobile Administration UI

Symptom

Field names are not showing as expected for custom account fields in the Mobile Administration view.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP Sales/Service Cloud Version 2

Reproducing the Issue

  1. Open Settings and navigate to the Mobile Administration card.
  2. Open the Sales Quote Entity.
  3. Navigate to the "Product Fields" tab.
  4. Here it is possible to add fields. Add a custom amount field that was created through Extensibility previously. ( You need to scroll down to bottom of list when adding fields to see the extension fields properly)
  5. You will notice that the custom field comes with two parts: Content and Currency Code.
  6. When you add these fields, the labels will show as Content and Currency Code rather than the expected labels. 

Cause

The mobile administration pulls the labels directly from the repository service, so it have no control over the label other than reading it and displaying the values.

Resolution

In order to help users differentiate, they have included the column "Field ID", where it specifies the binding of the fields, so they can be correctly identified when applying property settings.

See Also

Refer to: KB0136805 - Solution Provided by Backend Correction

Keywords

custom fields, sales quote, product fields, mobile app, extension fields, missing fields, mobile administration, iPhone app, SAP Sales Cloud, SAP Service Cloud, backend feature flags, app update, configuration issue, object fields, label visibility , KBA , CEC-CRM-MOB-ADM , Mobile Administration for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions