SAP Knowledge Base Article - Public

3639341 - Organizational Unit Name in Employee details screen is blank

Symptom

Employee is added in Organizational Unit but Organizational Unit Name is blank in the Employee details screen.

Environment

SAP Sales Cloud Version 2

Cause

In the Employee details screen, only the Org Unit with the Primary flag is shown.  This is due to the fact that multiple Org assignments are possible, so only the Primary assignment is shown.

Resolution

This is the intended behaviour of the system.

Keywords

org unit name, employee org unit, employee, organizational unit , KBA , CEC-CRM-EMP , Employee for SAP Sales/Service Cloud , CEC-CRM-ORG , Organizational Unit for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0