3639443 - Extending the Move Process from S/4HANA in SAP Service Cloud V2 Utilities Add-on

• Customers require the ability to enhance or extend the standard move process (Move-In, Move-Out, Transfer) from S/4HANA in the SAP Service Cloud V2 Utilities add-on.
• Please note: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0
• Utilities Add-on for Service Cloud V2 

• To implement extensions in the Move process, the following RFC and structure are used:
  • Service/RFC Name: ISU_C4C_V2_MOVE_CREATE
  • Service Definition Name: ISU_C4C_V2_MOVE
  • Move Entity Structure (S/4): ISU_C4C_V2_S_MOVE_DAT
    
    
• Key Fields:
  • DRY_RUN: Indicates simulation (X) or actual submission (empty).
  • MOVE_TYPE: Values: 1 = Move-in, 2 = Move-out, 3 = Transfer.
  • CONTRACT_ACCOUNT_USAGE: Values: 1 = Create, 2 = Use existing, 3 = Update.
  • MOVE_USING_MDT: Indicates if submission was via MDT.
• Sub Function Modules:
  • ISU_C4C_V2_MOVEIN_CREATE
  • ISU_C4C_V2_MOVEOUT_CREATE
  • ISU_C4C_V2_MDT_MOVE_IN_CREATE
• Scenario 1: Add Custom Fields to Meter Read Data
  1. Locate meter read segment:
     ISU_C4C_V2_S_MOVE_DATA -> MOVE_(IN/OUT)_PREMISE_SERVICE -> METER_DATA
  2. Extend structure ISU_C4C_V2_S_MOVE_METER_READ via SE11 with an append structure.
  3. Implement enhancement logic in:
     • EHP_ISU_C4C_MOVE_SIMULATION (when DRY_RUN = X)
     • EHP_ISU_C4C_MOVE_IN_EXT for actual move-in BAPI integration
       
       
• Scenario 2: Display Alerts on Customer or Premise Selection
  1. Use enhancement point EHP_ISU_C4C_MOVE_SIMULATION.
  2. Retrieve values from:
     • Business Partner: IS_MOVE_DATA-BUSINESS_PARTNER
     • Premise: IS_MOVE_DATA-MOVE_IN/OUT_PREMISE
  3. Populate alert structure: ES_MOVE_DATA-ALERTS (fields: SEVERITY, SEQUENCE NUMBER, TEXT).
     • These extensions allow tailored business logic execution during the move process.

• KBA 3635433 - Validation Rules Not Triggering in Move-In Process of Move Integration Service 
• SAP Help – Service Cloud V2 Documentation
• SAP Customer Influence Program (for feature requests or enhancements)
• Service Cloud V2 Roadmap

Move Process, Move-In, Move-Out, Transfer, Extensions, RFC, Meter Read, Alerts, SAP Service Cloud V2, Utilities Add-on, Enhancement Points, validation , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem