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SAP Knowledge Base Article - PreviewSymptom
A Workflow Rule was created for Tickets, to trigger when Last Agent Interaction field is Equal to blank. However, Tickets that don't have this field filled, are still triggering the Workflow Rule.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
blank space, nothing, empty, nullfield, void, WKF, filling, e-mail, email, service request, inbound, outbound, triggers, doesn't does not, shouldn't, incorrect, not correct, not right , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-SRP , Service Request Processing , Problem
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