SAP Knowledge Base Article - Preview

3639930 - Azure hotfolders are processed by API, Storefront instead of backgroundprocessing

Symptom

In SAP Commerce Cloud, the azure hotfolders files are processed by the API, storefront or other aspects instead of backgroundprocessing pods.

The logs shows as below:

kubernetes.pod_name
accstorefront-12345-aaa
    
log
{"instant":{"epochSecond":1754114301,"nanoOfSecond":682441170},"thread":"AzureIntegrationTaskExecutorThread-master-1","level":"INFO","loggerName":"de.hybris.platform.cloud.commons.services.monitor.logging.LoggingMonitorRecorder","message":"HOT_FOLDER:abcd1234.csv Status [IN_PROGRESS]\nStep [DOWNLOADED] Node [1] Status [SUCCESS] Started [2025-01-01T01:01:01.000Z] Ended [2025-01-01T01:10:00.000Z] Duration ms Message [Successfully read blob [master/hotfolder/abcd1234.csv of size [10 MB]] Actions [none]","endOfBatch":false,"loggerFqcn":"org.apache.logging.slf4j.Log4jLogger","contextMap":{"CronJob":"","Tenant":""},"threadId":151,"threadPriority":5,"origin":"PLATFORM"}


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

cluster.node.groups, hotfolders , KBA , CEC-SCC-CLA-ENV-CST , Cloud Storage , Problem

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