3639952 - Error "Looks like something went wrong. Please try again." in deduction portlet in latest people profile

When activating the Full Profile of the Latest People Profile via Company System Settings, the Deduction portlet displays the error message: "Looks like something went wrong. Please try again."

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central

1. Select any active employee;
2. Navigate to the Compensation menu on the left;
3. Observe the error message "Looks like something went wrong. Please try again." displayed on the Deduction card.

• The issue occurs because the Default Screen is not configured for the Recurring Deduction object;
• Additionally, a custom Configuration UI may contain unsupported configurations, such as parent object fields assigned in child UI groups.

1. Navigate to Admin Center > Configure Object Definitions;
2. Search for the object definition of Recurring Deduction;
3. Edit the object definition and set the Default Screen to the following Configuration UI: RecurringDeductionConfigUI

If using a custom configuration, ensure the following corrections are applied:

• Remove parent object fields assigned in child UI groups;
• If 'lastModifiedBy' is required from the parent object, add the field to the parent group in the UI;
• If 'lastModifiedBy' is required from the child object, set the UI field resolver as "Recurring Items.Last Modified By".

1. Save the changes and provide the necessary permissions for the role associated with the Recurring Deduction Item under Miscellaneous permissions;
2. Log out and log back in to test the changes;
3. If the issue persists, use the standard UI (RecurringDeductionConfigUI) and hide unnecessary fields (e.g., "Reference ID", "Additional Information") or add required fields (e.g., "End Date") as per requirements.

• Guide: Permissions for Deductions | SAP Help Portal
• Guide: Creating Recurring Deduction Configuration UI | SAP Help Portal
• KBA: 3596048 - Error "Looks like something went wrong" for Multiple Employment's Spotlight - 1H 2025

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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions