3639972 - Instance Refresh Tool - How to manually cancel a scheduled refresh

• Customer needs to cancel a scheduled refresh
• Need to adjust the schedule of the refresh
• Duplicate refresh scheduled for the same instance

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Learning

Prerequisites for Refresh Cancellation:

• Either the View Refresh Requests or the Manage Refresh permission must be enabled for the specific user.
• The status of the request should be either Scheduled or Validation in Progress.

1. Login to your SAP SuccessFactors source instance. 
2. Go to Admin Center.
3. In the Tools Search field, enter Instance Refresh. Access the tool by clicking on the search result.
   The Instance Management page appears with the Full Copy (Instance Refresh) option selected.
4. Click Next.
   The Instance Refresh Center page appears.
5. Identify your instance refresh request.
6. Click the ellipsis button under the Action column for the identified instance refresh request, and then click Cancel.

The instance refresh request is canceled and the status Cancel is updated in the Overview tab.

Note: The refresh request can and will be canceled if it is not approved within 24 hours of the scheduled date.

Should you still encounter any issue with cancelling your refresh given the prerequisites and proper steps have been followed above, please create a support case with LOD-SF-PLT-IRT.

For Support Engineers, please see internal note.

2791468 - Instance Refresh Tool for BizX & LMS | Must-Know Guide & FAQ

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SAP SuccessFactors HCM Core 2505 ; SAP SuccessFactors Learning all versions