SAP Knowledge Base Article - Preview

3640049 - Comments Added During E-Verify Step Are Not Retained After Case Closure - Onboarding

Symptom

  • When closing an E-Verify case, the system is automatically populating the Case Closure Description field under Manage Data > E-Verify Data, replacing any manually entered content or comments added by the customer with system-generated text.

  • This affects comments that are added by users during the E-Verify step in the Onboarding Dashboard. These comments, once saved, are expected to be retained, but they are being overwritten upon case closure by the system-generated closure description.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

OBX-39755, e-verify, everify, comment, field, add, note, missing, where, how to, find, data, Onboarding, Case Closure Description, E-Verify Data, OBX , KBA , LOD-SF-OBX-EVF , Everify , Problem

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