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SAP Knowledge Base Article - PreviewSymptom
You have created a Dynamic Property for either Phone Call or Chat Interaction entities, but they do not get applied to the Interaction Logs in the Agent Desktop.
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Environment
- SAP Sales Cloud Version 2
- SAP Service Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
dynamic properties, interaction log, chat, phone call, chat interaction, not applied, missing, hidden, mandatory, required, rule, ui rule, dynamic rule , KBA , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , How To
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