SAP Knowledge Base Article - Public

3640062 - Product Images Not Visible in Sales Order Table View in SAP Cloud for Customer

Symptom

While selecting products from a Product List in a Sales Order view, no image is visible for products only in the Table View.
Available options Table view - Chunk View - Large Image View - Medium Image View - Small Image View - Thumbnail View. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales > Sales Order > Open the Sales Order TI view > Open the Tab "Products".
  2. Choose "Quick Add Products" > Product Lists > Choose 123ABC.
  3. Change between table view, chunk view, and so on.
  4. It is possible to see the product images in the table view, but not in the other views.

Cause

The branding selection was based on the theme "Saphira", which contains limitation of visualization in this scenario. 
If the selection is custom. First it is necessary to Select another theme e.g. Belize - Publish it - and select the custom theme. It will be visible as "Custom Theme Details (Extended from - SAP Belize):"

Resolution

  1. Open the Company Settings.
  2. Select Branding.
  3. Choose the option Belize.
  4. Click on Publish.

Keywords

Image; Product List; Chuck view; table view; Adaptation Mode; display; all views  , KBA , AP-RC-UIF , C4C UI Framework , How To

Product

SAP Cloud for Customer core applications 2508