3640373 - Not possible to create a follow-up for repair order

When realizing the diagnosis step of an In-House Repair process, it's not possible to create a follow-up repair confirmation for the repair order.

Although the repair order is in status 'Released' and the repair object is in status 'Diagnosis: Perform', the popup for creating a follow-up is blank.

SAP S/4HANA Cloud Public Edition

1. Go to the app 'Perform Repairs'.
2. Enter the concerned in-house repair.
3. On the process flow, find the repair order and enter it.
4. On the top-right corner, click on the button 'Create Follow-Up'
5. The popup is blank and no follow-up document can be created.

Missing write access for the role SAP_BR_CUST_SRVC_TEC_REPA.

Maintain the write access for this role on the necessary users so a follow-up document can be created.

In House repair: perform diagnosis

in-house repair order, repair object, released, diagnosis, perform prechecks, perform repair, prepare for billing, service confirmation, service order, perform diagnosis, repair order, repair confirmation, 3XK, IHR , KBA , CRM-S4-IHR-2CL , S4CRM: In-House Repair (Public Cloud) , Problem