3640574 - Service Organization Details Cannot Be Modified In Cases

• Service Organization field cannot be modified manually in cases.
• Service Organization field cannot be used when creating a case via API.

• SAP Service Cloud Version 2
• SAP Service Cloud and SAP Sales Cloud Version 2

1. Open Cases Worklist
2. Open any case
3. Check Case details on the Side Pane
4. Note that the "Service Organization" field is not editable

1. Click on your User icon
2. Go to Settings
3. Click on "All Settings"
4. Search for "Extensibility Administration" and open it
5. Click on Field Attributes
6. Select Case Service then Case 
7. Expand Service Organization and observe that the "Creatable", "Required", and "Updatable" attributes are disabled.

These are the settings that control and prevent you from editing this field manually, or via API

The Service Organization field is currently designed to be determined automatically based on the Service Team assigned to the case, therefore it is disabled for any manual change.

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