3641024 - External Id of Customer Is Not Updated On SAP CPQ Quote When Created From Opportunity

• External ID of customer is not being transferred from SAP Sales Cloud (C4C) opportunity to SAP CPQ during the external sales quote process.
• The sales quote is created successfully in CPQ, but the default external ID of the customer is missing in the payload.
• CPQ only receives the Sales Cloud internal account ID instead of the default external customer ID, which leads to missing customer information in CPQ.

SAP Sales & Service Cloud V2 Integration with SAP CPQ

external id, customer id, sap cpq, sap sales cloud, c4c, integration issue, sales quote, default external id, id mapping, s4hana system id, communication configuration, cpq payload, missing customer data, sap sales cloud version 2, opportunity integration. , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem