3641070 - How to Close Duplicate E-Verify Case - Onboarding

Users are unable to close duplicate E-Verify case Onboarding Dashboard or in Manage Data.

SAP SuccessFactors Onboarding

1. Navigate to Onboarding Dashboard
2. Search for the Candidate with duplicate E-Verify case and click E-Verify Case Details
3. Observe that the E-Verify case is not the duplicate case seen from Manage Data> E-Verify Data

1. Identify the Compliance Process ID of the duplicate E-Verify case 
2. Proxy as the Responsible User processing the E-Verify case 
3. Append the Compliance Process ID (ex. 123AB45xxxxxxxxxxxxxxxxxxxxC6DE7) to the URL (ex. https://performancemanager.successfactors.com/xi/ui/onb2compliance/pages/onb2EVerify.xhtml#/details/)
   • it should now be as https://performancemanager.successfactors.com/xi/ui/onb2compliance/pages/onb2EVerify.xhtml#/details/123AB45xxxxxxxxxxxxxxxxxxxxC6DE7
4. The page will now display for the Manual Form I-9 and E-Verify Process.
5. Click the "Refresh" button.
   • Page will display Successfully refreshed data from the Department of Homeland Security.  
6. Confirm that the Final Status in  Manage Data> E-Verify Data of the duplicate case now shows as "CLOSED."

• E-Verify Compliance Process Details
• Refer to SAP Knowledge Base Article 3260171: E-Verify case set as Referred to SSA cannot be closed - Onboarding 1.0
• Refer to SAP Knowledge Base Article 2451930: Resolve an E-Verify Case with Duplicate Status [BasicPilot] - Onboarding 1.0

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