SAP Knowledge Base Article - Preview

3641207 - Unable to Add Multiple Contact Partners to a Case in SAP Service Cloud Version 2

Symptom

  • It is not possible to add more than one contact partner to a case in SAP Service Cloud Version 2.
  • When a second contact is added, the previously added contact is replaced.
  • The option to modify this behavior in customizing is unavailable. 


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0 

Product

SAP Service Cloud Version 2 all versions

Keywords

sap service cloud, case management, multiple contacts, contact of account, involved parties, custom contact role, party role configuration, sap service cloud version 2, contact replacement, case partner issue, Multiple contacts, Contact partner, Involved Parties, SAP Service Cloud V2, Party role customization, Contact of Account, Custom Contact  , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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