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3641208 - Loyalty external events are not being automatically triggered - SAP Emarsys

Symptom

The loyalty add-on external events described below are not being automatically triggered in all occasions:

  • loyalty_tier_upgraded
  • loyalty_points_redeemed
  • loyalty_redeemed_voucher
  • loyalty_member_joined
  • loyalty_tier_downgraded
  • loyalty_tier_invitation_exit
  • loyalty_points_from_purchase_confirmed
  • loyalty_purchase_referee_confirmed
  • loyalty_member_deleted_by_contact
  • loyalty_member_deleted_by_customer
  • loyalty_cashback_redeemed
  • loyalty_tier_calculation

To view the most up-to-date list of Loyalty external events and their descriptions, check the document SAP Emarsys Help: Loyalty External Events.


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Environment

SAP Emarsys

Keywords

loyalty_member_joined, loyalty_tier_upgraded, SAP Emarsys, external event, automation program, triggered emails, loyalty engine, event not triggered, loyalty ID, SAP loyalty program, interaction, interactions, entry node, entry , KBA , CEC-EMA-LOY , Loyalty , CEC-EMA-EM , Email , CEC-EMA-AUT , Automation , Problem

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