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SAP Knowledge Base Article - PreviewSymptom
The "Contact Permission" field extended to the ticket screen is non-editable. The field does not display any selected value from the associated contact.
Updating the "Contact Permission" field in the contact does not replicate the updated value to the ticket.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
contact permission, ticket screen, non-editable field, contact permission replication, account-level contact permission, sap cloud for customer, email restrictions, grayed-out field, update contact permission, ticket behavior, adaptation limitations. , KBA , LOD-CRM-SRP , Service Request Processing , How To
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