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3641598 - FSM Time Entries not accurately reflected in SAP

Symptom

Issue Summary:
Time effort entries originating from FSM (Field Service Management) are transferred to SAP as time confirmations. However, discrepancies are observed between the timestamps recorded in FSM and those reflected in SAP.

Details:

  • The start and end times of time efforts in FSM do not match the corresponding timestamps in SAP after data transfer.
  • This results in a time deviation, where the specific time values in SAP differ from the original entries in FSM by a specific offset.
  • The issue may affect reporting accuracy, billing, or resource tracking depending on how time confirmations are used downstream.


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Environment

SAP FSM integrated to SAP ERP or S/4HANA via proaxia integration (aka PACG add-on).

Product

SAP Field Service and Asset Management 1.0

Keywords

TimeEffort, Effort, Confirmation, starttime, endtime, offset, incorrect , KBA , CEC-SRV-FSM-ERP , FSM Connector for SAP ERP , Problem

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