SAP Knowledge Base Article - Preview

3641780 - "No permission to view logs" message in Dynatrace

Symptom

A message stating "No permission to view logs" appears at the bottom of the screen when reviewing alert details in Dynatrace. The message displayed is:

No permission to view logs. You don't have permission to view logs. Contact your Dynatrace admin to provide you with view access.

Image showing the alert on Dynatrace: "No permission to view logs. You don't have permission to view logs. Contact your Dynatrace admin to provide you with view access."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

dynatrace, no permission to view logs, logging, monitoring, commerce, cloud, kibana, error, logs, troubleshooting, dynatrace, alerts, logging, ccv2, hybris, OpenSearch , KBA , CEC-HCS-APM , CX Application Performance Monitoring , Problem

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